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AI Engineer – Conversational AI & Voice

Actively Reviewing

Xcelore

Noida Full-Time 2–4 yrs exp Posted 2 days ago · Apply by Sep 14, 2026

Job Description

What You'll Do

Design and build conversational flows for chat and voice agents that feel natural, not scripted
Improve voice quality and naturalness of AI voice agents (TTS tuning, SSML, pronunciation handling for mixed-language conversations)
Build and refine intent detection, lead scoring signals, and conversation intelligence features
Integrate LLMs with external tools and systems (CRM, ticketing, calendar, ecommerce platforms) via agentic tool-calling
Continuously test, evaluate, and improve agent responses using real conversation data
Collaborate closely with product and engineering to ship features from prototype to production
Own quality and reliability of AI outputs — reducing hallucination, improving accuracy, and handling edge cases gracefully

What We're Looking For

2–6 years of experience building AI/ML or LLM-based applications, with specific hands-on exposure to conversational AI and/or voice AI systems
Strong Python skills and comfort working directly with LLM APIs
A builder's mindset — comfortable moving from research/prototyping to production-ready systems
Experience debugging and improving live conversational systems (not just building demos)
Bonus: has previously worked on a chatbot, voice bot, or AI customer-facing agent product