Architect

As a ServiceNow Architect, you will serve as the technical authority and strategic advisor for enterprise-wide ServiceNow implementations. You will lead complex solution designs, architect transformative platforms, and provide expert guidance to cross-functional teams. This role requires deep technical expertise combined with business acumen to deliver exceptional value through the ServiceNow platform for our real estate customers. Certification as a Certified Master Architect (CMA) is highly desirable.

About the Ro

le

As an Architect you will be responsible

• for:
  
  Design and oversee enterprise-scale ServiceNow architectural solutions that align with business objectives and technology roadmaps; collaborate with project management, business analysts, and development teams to ensure successful solution de
• liveryLead technical discovery sessions with stakeholders to translate business requirements into comprehensive solution archite
• cturesPartner with business stakeholders, project managers, and vendor teams to translate business requirements into technical specifications. Communicate complex technical concepts to non-technical audiences and provide technical expertise during client presenta
• tions.Develop and maintain architectural standards, patterns, and governance frameworks for ServiceNow implement
• ationsDesign and oversee integrations between ServiceNow modules and other s
• ystemsProvide technical leadership and mentorship to development teams throughout the solution lifecycle; act as the escalation point for complex technical chal
• lengesEstablish and enforce ServiceNow development standards, coding best practices, and change management procedures. Conduct technical reviews and provide guidance to development teams to ensure solution quality and maintainab
• ility.Lead technical delivery across multiple concurrent workplace and safety-focused ServiceNow projects, ensuring consistent architecture appr
• oachesIdentify and mitigate technical risks, ensuring solutions are scalable, secure, and mainta
• inableAdvise leadership on strategic platform capabilities, technical direction, and roadmap pl
• anningThis role requires a collaborative mindset and the ability to build strong relationships across
• teamsKnowledge of the WSD and Health and Safety module and understanding of the real estate domain a nic

e plus

Qualif

ications

What we are lo

• oking for:
  
  ServiceNow Certified Master Architect (CMA) c
• ertification8+ years of experience in IT service management and enterprise
• architecture5+ years of hands-on experience implementing and customizing ServiceN
• ow solutionsExperience with WSD and HSE modul
• es desirableProven experience architecting complex, multi-instance ServiceNow
• environmentsDemonstrated experience designing enterprise-scale ServiceNow implementations with complex integration requirements. Strong understanding of web services, REST/SOAP APIs, and middleware t
• echnologies.Proven track record managing technical delivery on multiple concurrent projects, with experience in Agile/Scrum methodologies and project management
• frameworks.Expert-level knowledge of ServiceNow platform capabilities, limitations, and be
• st practicesExceptional verbal and written communication skills, able to interact with all levels in the
• organizationComfortable with constantly evolving and changing priorities, enjoys ne
• w challengesExperience with business analysis or functional real estate knowledge in the professional services indu

• stry a plus.
  This is a Remote opportu