Assistant IT Manager

Position

Assistant Manager IT

About JiBe

JiBe is a cloud based fully integrated ERP system for the shipping industry. Our goal is to allow shipping companies to improve productivity, efficiency and safety levels, while reducing costs. JiBe ERP enables increased automation and streamlining of processes, creating pre-defined workflows and reducing the usage of email and paper.

Job Responsibilities

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Assist on IT projects, solutions and key responsibilities within a larger business initiative.
• Handle business-critical IT tasks and systems administration.
• Track and maintain hardware and software inventory.
• Analyse department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions.
• Ensure network components meet needs and work together seamlessly, using the full range of capabilities and stay informed about new features and competitive solutions.
• Continuously analyse current processes, technologies, and vendors to identify areas of improvement.
• Prepare cost-benefit analysis reports when upgrades are necessary, continuously analysing vendors to ensure they offer the best possible service and value for company needs.
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
• Develop and execute disaster procedures and maintain data backups.
• Managed Virtualization Environment using DAAS services like AWS Workspace, AZURE Virtual Desktop, CITRIX etc.
• Responsible for IT Asset Procurement process.
• Responsible for IT Software and licensing management.
• Responsible for IT Internet and billing.
• Responsible for IT Asset distribution and recovery.
• Responsible for drafting company's policies and procedures.

Qualifications and Skills

• Proven working experience as a Senior System Administrator, Assistant Manager IT, IT Team Lead or relevant experience.
• Ability to manage a team in the IT department.
• Good knowledge of AZURE Active Directory.
• Office 365 administration.
• Configure cloud based Anti-virus console.
• Work on Sophos antivirus server.
• Hands-on experience in Asset and patch management.
• Hands on experience in IT ticketing and project management tool.
• Hands on experience in IT Audits.
• Good knowledge of Firewall and other security appliances.
• Excellent English Writing skills with grip on nonverbal (mail) communication.
• Problem solving skills; Ability to priorities tasks.
• Self-motivated, independent and meticulous with an eye for detail.
• Shipping knowledge is optional.
• Team player with good interpersonal and communication skills.
• Fair knowledge of networking & cloud services.
• Good memory of how software and operating systems work.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.