Associate Manager TA/TA Lead

About Randstad Enterprise

Randstad Enterprise provides solutions and expertise that help large enterprise companies position for growth, execute on strategy, and improve business agility. The collective experience encompasses all facets of the global talent spectrum, from acquisition of talent to outplacement solutions. Enabled by innovative technologies, key offerings include HR and recruitment solutions, Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), In-House and Professional services, and outplacement and career transition services.

Who You Are

You are an ambitious and driven Associate Manager, TA / TA Lead with a proven track record in high-volume recruitment delivery, operational excellence, and stakeholder management. You have direct accountability for the performance and results of coordination and recruitment units, managing vital client and internal relationships. You are a quick thinker, data-driven, and an excellent communicator who can navigate complex hiring landscapes, manage delivery escalations effectively, and optimize the candidate experience at scale.

Key Responsibilities

• TA Leadership: Provide coaching, mentoring, and day-to-day direction to TA Specialists, Coordinators, and Team Leads. Effectively manage team delivery to ensure cohesive and efficient recruitment processes.
• Mass-Scale Interview Operations: Oversee, optimize, and ensure the seamless execution of high-volume scheduling workflows, managing a delivery capacity of 3,000 to 4,000 interviews per month across various business lines.
• Operational Excellence: Monitor critical TA metrics, SLAs, and KPIs (e.g., Time-to-Schedule, Candidate Drop-off Rate, Coordinator Productivity) to continuously improve team performance and scale efficiency.
• Client & Stakeholder Management: Act as a key point of contact for accounts, identifying opportunities to better serve client hiring needs, participating in workforce planning, and managing regional expectations.
• Strategic TA Planning: Develop and deliver robust operational blueprints for the TA function, ensuring alignment between client demand forecasting and team capacity.
• Global Collaboration: Partner with the global GBS community to share best practices, pilot innovative recruitment technologies, and standardize coordination workflows.
• Performance Oversight: Actively manage the performance, KPIs, and professional development of direct reports within internal performance management frameworks.

Job Requirements

• Experience: 5–6 years of relevant experience in Talent Acquisition or Recruitment Operations, with a mandatory 2+ years within an RPO (Recruitment Process Outsourcing) environment.
• Leadership Track Record: At least 2+ years of experience being accountable for the results of a TA team or specialized coordination tracks. Prior experience leading or mentoring Team Leads/Senior Coordinators is highly preferred.
• Scale Expertise: Proven experience managing massive-scale coordination engines (specifically overseeing teams responsible for 3k+ monthly interview volumes, onboarding pipelines, and offer generation processes).
• Domain Expertise: Direct experience managing TA operations and partnering with clients/business leaders in the EMEA (Europe, Middle East, and Africa) region, including a firm understanding of regional hiring nuances and data compliance (e.g., GDPR).
• Skills:
• Exceptional communication, multitasking, and cross-functional collaboration skills.
• Strong escalation management, root-cause analysis, and problem-solving abilities under tight hiring timelines.
• Deep understanding of applicant tracking systems (ATS), CRM platforms, and automated scheduling infrastructure.
• Education: Bachelor’s degree required.

Technical Requirements

• Proficient with the Google Workspace environment (Gmail, Docs, Sheets, Slides).
• Proficient with Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and advanced scheduling coordination software.