Associate Product Operations

Job description: Associate Product Operations

About Company

Masai School is a fast-growing outcome-driven EdTech platform focused on building careers through industry-relevant learning programs. We are building scalable products that impact thousands of learners and organizations across India.

We are looking for a detail-oriented and execution-driven Associate Product Operations professional who can help streamline product operations, coordinate cross-functional teams, and ensure smooth product launches and ongoing improvements.

Role: Associate Product Operations

Experience: 1–3 Years

Location: Bangalore

Key Responsibilities

• Support the day-to-day operations of the Product team to ensure smooth execution of product initiatives.
• Coordinate with Product Managers, Engineering, Design, Business, and Operations teams to track feature development and releases.
• Maintain product documentation, SOPs, release notes, and process workflows.
• Monitor product issues, bugs, and enhancement requests, ensuring timely resolution with relevant stakeholders.
• Track product performance metrics and prepare reports to support data-driven decision-making.
• Assist in user acceptance testing (UAT) and validate new features before release.
• Gather customer feedback from internal and external stakeholders and help prioritize operational improvements.
• Manage product backlogs, tickets, and workflows using tools like Jira or similar platforms.
• Ensure timely communication of product updates, releases, and operational changes across teams.
• Identify process gaps and recommend automation or operational improvements to enhance efficiency.
• Support onboarding and training for internal teams on new product features and workflows.
  
  

Requirements

• 1–3 years of experience in Product Operations, Product Management, Business Operations, Project Coordination, or a similar role.
• Experience working in a startup or fast-paced environment is preferred.
• Strong organizational and project coordination skills.
• Excellent communication and stakeholder management abilities.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Hands-on experience with tools such as Jira, Notion, Google Sheets/Excel, Confluence, or similar collaboration tools.
• Basic understanding of SaaS products and the software development lifecycle.
• Familiarity with Agile/Scrum processes is preferred.
  
  

Preferred Qualifications

• Experience in EdTech, SaaS, or technology-driven organizations.
• Comfortable working with product, engineering, and business teams.
• Strong ownership mindset with a focus on execution and operational excellence.
• Experience supporting product launches, release management, or product support processes.
• Basic knowledge of SQL, Google Analytics, Mixpanel, or other analytics tools is a plus.
  
  

Why Join Masai?

• Opportunity to work on products that impact thousands of learners across India.
• Collaborate closely with Product, Engineering, and Leadership teams.
• Fast-paced startup culture with high ownership and learning opportunities.
• Exposure to end-to-end product operations and product delivery.
• Strong career growth opportunities in a rapidly scaling EdTech company.
  
  

Skills: product lifecycle,notion,operations,google analytics,product metrics,product analyst,jira,product operations