Backend Support Associate

Title: Backend Support Associate

Location : Noida

Experience: 2-3 years

Job Summary

We are looking for a highly organized and detail-oriented Sr. Executive – Backend Support to support sales, dispatch, and customer coordination activities in a copper manufacturing environment. The candidate will be responsible for order processing, documentation, MIS reporting, inventory coordination, and ensuring smooth communication between customers and internal departments.

Required Qualifications-

• Bachelor's degree in commerce, Business Administration, Marketing, or related field.
• MBA will be preferred.
  
  

Key Responsibilities

Sales & Order Management

• Process customer inquiries, RFQs, quotations, and sales orders.
• Coordinate with the sales team for order confirmations and follow-ups.
• Maintain customer records, pricing sheets, and product specifications.
• Track order status from receipt to dispatch and update customers accordingly.
  
  

Production & Planning Coordination

• Coordinate with the production team regarding order schedules and delivery commitments.
• Monitor production status and ensure timely execution of customer orders.
• Support planning activities by sharing order forecasts and customer requirements.
  
  

Documentation & Reporting

• Prepare and maintain quotations, proforma invoices, sales orders, and other commercial documents related to sales activities.
• Generate daily, weekly, and monthly MIS reports related to sales, dispatch, and inventory.
• Maintain accurate records of customer communications and transactions.
  
  

Dispatch & Logistics Support

• Coordinate with logistics and dispatch teams for timely shipment of materials.
• Ensure dispatch documents such as E-way Bills, Invoices, Packing Lists, and Transport Documents are prepared accurately.
• Track shipments and provide delivery updates to customers.
  
  

Inventory & ERP Management

• Update and maintain data in ERP systems.
• Monitor stock availability of finished goods.
• Coordinate with stores and production teams regarding inventory requirements.
  
  

Customer Coordination

• Handle customer queries related to orders, deliveries, product specifications, and documentation.
• Maintain strong relationships with existing customers through regular follow-ups.
• Support complaint resolution by coordinating with Quality and Production departments.
• Payment Follow-ups against the invoices.