Business Manager

Nature's Basket is actively looking for passionate and dynamic professionals to lead our stores while delivering exceptional customer experiences across every touchpoint.

Position Details

• Designation: Business Manager
• Function: Store Operations
• Employment Type: On Roll

Role Overview

The Business Manager will be responsible for driving end-to-end store operations, sales performance, customer experience, team management, café operations, inventory control, and compliance standards. The role requires a strong understanding of premium retail operations with a hospitality-driven approach to customer engagement.

The ideal candidate should be capable of managing omnichannel retail operations while ensuring service excellence, operational efficiency, and profitability.

Key Responsibilities

• Drive store performance by achieving sales, profitability, audit, and operational targets.
• Lead omnichannel business growth including walk-ins, offline retail, and online order fulfillment.
• Ensure premium customer service standards across all customer touchpoints.
• Build a strong customer-centric culture within the store team.
• Ensure effective management of café operations within the store, including service quality, hygiene, and customer experience.
• Maintain strong product knowledge across gourmet, fresh, and Artisan Pantry categories to assist customers with informed recommendations.
• Deliver a hospitality-led shopping experience aligned with the brand’s premium positioning.
• Manage inventory, stock accuracy, shrinkage control, and replenishment processes.
• Ensure implementation of planograms, VM standards, promotions, and marketing campaigns.
• Prepare store rosters, allocate responsibilities, and manage manpower productivity.
• Analyze store data, customer trends, and operational reports to drive business decisions.
• Manage customer escalations, refunds, and service recovery effectively.
• Ensure compliance with all legal, statutory, health, safety, and state-specific regulatory requirements.
• Maintain adherence to company SOPs, audit processes, and operational controls.
• Create a positive, collaborative, and performance-driven work environment.

Preferred Candidate Profile

• Graduate in Hotel Management / Hospitality / Retail Management or MBA preferred.
• 6–8 years of experience in premium retail, food retail, QSR, hospitality, or café operations.
• Strong understanding of customer service and store operations.
• Experience in managing teams and driving store profitability.
• Excellent communication, interpersonal, and leadership skills.
• Strong operational, analytical, and problem-solving abilities.
• Flexible, adaptable, and customer-focused mindset.