Call Center Agent

Company Description

Hindustan Roadside Assistance is India's leading provider of comprehensive roadside assistance services, ensuring quick and hassle-free support for vehicles including bikes, cars, trucks, and premium vehicles. With 24/7 availability across the country, we specialize in emergency services such as towing, onsite repairs, battery jump-starts, tire changes, fuel delivery, lockout assistance, urgent message relay, and phone-based guidance. Our mission is to minimize travel disruptions and ensure a seamless and pleasant experience for our customers. For assistance, we are just a call away at our toll-free number, 1800 2121 833, with more service details available on our website.

Role Description

This is a full-time, on-site position for a Call Center Agent based in Surat. The Call Center Agent will be responsible for answering inbound calls, addressing customer concerns, providing efficient roadside assistance, coordinating service requests, and ensuring high levels of customer satisfaction. The role also involves accurately documenting customer information, managing queries effectively, and working collaboratively with team members to deliver prompt support to clients.

Qualifications

• Strong Customer Service, Customer Satisfaction, and Customer Support skills
• Excellent Interpersonal Skills and ability to handle customer queries empathetically
• Basic proficiency in Computer Literacy and ability to use relevant tools and software
• Strong verbal communication skills in multiple languages is a plus
• High level of patience, problem-solving ability, and attention to detail
• Prior experience in customer service or a call center is advantageous
• High school diploma or equivalent required