City Head

● Team Management:

Lead, mentor, and manage a team of ASMs and RMs in your territory.

Ensure each team member meets their targets and follows the sales process.

Conduct daily/weekly reviews to track performance, productivity, and pipeline health.

Foster a high-performance culture and accountability across the team.

● Revenue & Target Achievement:

Own the territories' monthly upselling revenue targets and deliver consistent growth.

Drive adoption and increased usage of all VAS offerings across the existing customer base.

Strategically push higher-value plans and services to increase average revenue per customer.

● Sales Strategy Execution:

Create and implement territory-level sales plans based on company objectives.

Monitor market trends, customer feedback, and competitor activity to fine-tune strategy.

Collaborate with marketing and product teams to run city-specific campaigns.

• Process & Reporting:

Ensure 100% CRM compliance and data hygiene.

Share daily/weekly performance reports with leadership.

Conduct regular field visits to support ASMs & RMs and ensure on-ground alignment.

● Customer Success & Retention:

Work closely with the support and operations team to ensure existing clients are satisfied.

Help resolve escalated customer issues and ensure long-term retention.