Community Manager

We are looking for a Community Manager to create an exceptional resident experience across our co-living properties. You will be the primary point of contact for residents—from move-in to move-out—while building an engaging and vibrant community.

This is a people-first role, not a facilities or maintenance role.

Key Responsibilities:

1.Resident Experience

• Manage end-to-end move-ins and move-outs using checklists.
• Welcome new residents and help them settle in.
• Conduct exit conversations and capture feedback.
• Be the go-to person for resident queries and concerns.
• Proactively identify and escalate recurring issues.

2.Community Building

• Plan and host community events, workshops, and celebrations.
• Encourage resident participation and build a welcoming culture.
• Conduct periodic resident check-ins and gather feedback.

3.Communication

• Manage resident WhatsApp groups.
• Share announcements, updates, and event information.
• Celebrate birthdays, welcome new residents, and keep communication engaging.

4.Social Media Support

• Coordinate with the marketing team to capture events and resident stories.
• Encourage residents to participate in photos, videos, and reels.

5.Reporting

Provide a weekly summary covering:

• Move-ins & move-outs
• Resident feedback
• Issues raised
• Events conducted
• Community engagement

What We're Looking For

• Excellent communication and interpersonal skills.
• Friendly, energetic, and proactive personality.
• Strong organizational and follow-up skills.
• Comfortable hosting events and interacting with groups.
• Based in or able to commute to Whitefield/ITPL.

Experience in hospitality, customer service, community management, or events is preferred, but attitude matters more than experience.