Contact Center Executive (Hybrid, New Delhi)

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy.

Key Responsibilities:

• Provide excellent customer service.
• Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, maintain good client relationships, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.

Key skills, experience and qualifications requirements:

• Service-oriented and interested in the function of customer service.
• Enthusiastic, self-motivated individual with excellent interpersonal skills and verbal / written communication skills.
• Good spoken and written English.
• Excellent time management skills with the ability to work well under pressure in a fast paced environment.
• Proactive, driving for result and teamwork spirit.
• University graduate or recognized diploma in a field of Hospitality and Tourist or any related field.
• Preferred candidates should have some work experience in a large call center environment.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference