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CRM Executive

Actively Reviewing

VIP HOUSING AND PROPERTIES

Chennai Full-Time 1–2 yrs exp Posted 1 month ago · Apply by Jul 18, 2026

Job Description

CRM Executive – Roles & Responsibilities

Maintain and update customer database regularly.
Handle customer enquiries, complaints, and follow-ups.
Coordinate with sales and marketing teams for customer requirements.
Maintain proper records of leads, bookings, and customer interactions.
Send payment reminders, project updates, and service communications to customers.
Ensure timely response to customer queries through calls, emails, and messages.
Prepare daily, weekly, and monthly CRM reports.
Track customer feedback and coordinate for issue resolution.
Support customer retention and relationship-building activities.
Monitor pending payments and coordinate with accounts/sales teams.
Maintain MIS reports and documentation accurately.
Ensure customer satisfaction throughout the sales and post-sales process.
Coordinate site visit schedules and customer appointments if required.
Handle CRM software/data entry and maintain accuracy of information.
Assist management with customer-related reports and updates.
Coordinate registration and documentation follow-ups.
Share project updates, payment schedules, and possession details.
Maintain customer booking forms and agreement records.
Follow up on loan processing and legal documentation.