Customer Care Executive (Evening Shift)

Whispering Homes, established in 2021, is a design-driven brand dedicated to creating unique home decor products that bring beauty, elegance, and personality to living spaces. Born out of a vision to rekindle the connection with our homes, the company emphasizes comfort, functionality, and innovative design. Our curated collection of products is thoughtfully crafted to inspire customers to transform their spaces into sanctuaries of charm. Serving a global audience, Whispering Homes makes its products accessible through an online store.

This is a full-time on-site role for a Customer Care Executive, based in the Mohali district. The primary responsibilities include providing excellent support to customers, ensuring customer satisfaction, responding to queries and resolving issues, and assisting with sales inquiries. The role requires a customer-first approach and proactive communication during evening shift hours.

• Customer Support, Customer Service, and Customer Satisfaction skills
• Strong Communication skills, both written and verbal
• Proficiency in Sales and customer relationship management
• Problem-solving skills with a customer-centric attitude
• Ability to handle multiple tasks efficiently and work effectively as part of a team on-site
• Previous experience in customer care roles is advantageous
• Proficiency in using customer support tools and software is a plus