Customer Relationship Executive

Company Description
Two7 Address Makers is dedicated to redefining luxury living by creating boutique-style residential developments that merge elegant design, modern comfort, and exclusivity. Catering to individuals who value craftsmanship and personalization, each project reflects our commitment to timeless aesthetics and attention to detail. With a focus on quality construction and future-ready designs, our residences offer premium amenities, comfort, and community. Rooted in transparency, trust, and customer satisfaction, our mission is to create homes that inspire pride, belonging, and elevated living experiences.

Role Description
We are looking for a proactive and customer-focused Customer Relationship Executive (CRM) who will act as a bridge between the company and clients. The candidate will be responsible for managing client relationships, ensuring smooth communication, and enhancing customer satisfaction throughout the sales and post-sales journey.

Key Responsiblities:
1. Customer Handling & Communication

• Manage inbound and outbound customer interactions (calls, WhatsApp, emails)
• Address customer queries related to projects, pricing, and processes
• Maintain professional and timely communication with clients
  

2. Lead management

• Handle and track leads received from digital campaigns, walk-ins, and references
• Coordinate with the sales team for site visits and follow-ups
• Maintain accurate lead status in CRM software
  

3. Follow Ups & Conversions

• Conduct regular follow-ups with potential customers
• Support the sales team in converting leads into bookings
• Ensure no lead is missed or delayed
  

4. Post Sales Support

• Assist customers after booking (documentation, payment reminders, updates)
• Coordinate with internal teams (sales, accounts, legal)
• Ensure a smooth customer experience till possession
  

5. CRM & Data Management

• Update and maintain customer data in CRM systems
• Generate reports on lead status, follow-ups, and conversions
• Analyze customer feedback and suggest improvements
  
  

Required Skills & Qualifications

• 
  Graduate in any field (MBA preferred
• )0–2 years of experience in CRM / Sales / Customer Support (Real Estate preferred
• )Strong communication skills (English, Hindi, Odia preferred
• )Basic knowledge of CRM tools and MS Exce
• lGood interpersonal and problem-solving skill

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