Customer Service Professional

Company Description

Trisigna RCM Solutions is a global outsourcing partner specializing in Revenue Cycle Management (RCM) and BPO/KPO services for healthcare providers and businesses. With over 15 years of expertise and a skilled team across India and the United States, we help clients improve operational efficiency, cash flow, and overall performance. Our services include appointment scheduling, eligibility verification, coding, billing, accounts receivable, and denial management. Additionally, we provide scalable customer support, data processing, and back-office solutions. At Trisigna, we prioritize a people-first approach, ensuring quality, reliability, and value for our global partners.

Role Description

This is a full-time, on-site role for a Customer Service Professional based in our Noida office. The role involves providing exceptional customer support, managing customer inquiries, resolving concerns efficiently, and ensuring a positive customer experience. The position requires effective communication, proactive issue resolution, and maintaining high levels of customer satisfaction while adhering to company policies and service standards.

Qualifications

• Strong skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
• Proficiency in delivering superior Customer Experience and handling queries with exceptional Phone Etiquette
• Effective problem-solving and interpersonal communication abilities
• Attention to detail and ability to multitask in a fast-paced work environment
• Prior experience in customer service roles or related fields is highly preferred
• Bachelor’s degree in any discipline or equivalent professional experience
• Basic computer literacy and familiarity with CRM tools would be advantageous