Customer Service Representative

About the Company

At Deeceeline, we believe that student experience doesn’t end at enrolment.

About the Role

As a Customer Service Representative, your role is to ensure that enrolled students have a smooth journey. From solving technical or course access issues to answering doubts on Telegram or through support tickets, you will be the go-to person post-sale.

Responsibilities

• Resolve support tickets and incoming student complaints within defined timelines
• Attend support-related calls and ensure end-to-end resolution
• Reply to academic or technical doubts on Telegram
• Track and escalate unresolved issues to the concerned internal teams
• Maintain records and documentation of each support case

Qualifications

• Strong spoken and written communication.
• Problem-solving mindset with student empathy.
• Basic tech proficiency (support tools, CRM, ticketing systems).
• High ownership attitude and patience.
• Willingness to work across teams (content/ops).

Required Skills

• Strong spoken and written communication.
• Problem-solving mindset with student empathy.
• Basic tech proficiency (support tools, CRM, ticketing systems).
• High ownership attitude and patience.
• Willingness to work across teams (content/ops).