Back to Jobs

Customer Service Representative

Actively Reviewing

Hoya Vision Care

Coimbatore Full-Time 1–2 yrs exp Posted 1 month ago · Apply by Jul 18, 2026

Job Description

Essential Duties & Responsibilities

Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
Always maintaining a positive, empathetic, and professional attitude toward customers.
Responding promptly to customer inquiries.
Follow up the cases, keep the promises
Ensure a good understanding of the company products and services and always maintained
Provide detailed information about products and processes
Communicating with customers through various channels
Acknowledging and resolving customer complaints
Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)
Processing orders, forms, applications, and requests.
Accurate data entry
Communicating and coordinating with colleagues, especially with sales force
Pick stock lenses
Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager