Customer Success Associate

About YouLabs

YouLabs is building 150 — India's first AI-managed longevity platform that combines precision medicine, clinical protocols, and AI to continuously optimize human performance.

We are a seed-funded, ambitious team building something that has never been built in India before. Our mission is to help people live longer, healthier, and higher-performing lives through cutting-edge science, technology, and personalized care.

The Role

We are looking for a Customer Success Associate to deliver a world-class experience for our members. You will serve as a key point of contact for high-net-worth individuals (HNIs), helping them understand, engage with, and realize the value of the YouLabs longevity program.

This role requires someone who is highly customer-centric, proactive, detail-oriented, and comfortable building relationships with discerning customers. You will work closely with doctors, operations, and product teams to ensure a seamless member journey from onboarding through ongoing engagement.

Key Responsibilities

• Act as the primary relationship manager for a portfolio of HNI members.
• Guide members through onboarding and ensure a smooth introduction to the YouLabs platform and longevity programs.
• Proactively communicate the value and outcomes of the program, helping members stay engaged and committed to their health goals.
• Coordinate with doctors, operations, and internal teams to ensure timely execution of member requests and program milestones.
• Handle member queries, concerns, and escalations with empathy, professionalism, and urgency.
• Build strong, trust-based relationships through regular touchpoints and personalized interactions.
• Track member feedback and identify opportunities to improve the customer experience.
• Monitor member engagement and proactively intervene when participation or adherence drops.
• Maintain accurate records of customer interactions and program progress.
• Contribute to building best practices and processes as we scale the customer success function.

What we're looking for

• 2–4 years of experience in customer success, client servicing, relationship management, concierge services, hospitality, healthcare coordination, wealth management, or other customer-facing roles.
• Proven ability to manage customer relationships and deliver exceptional service.
• Excellent verbal and written communication skills.
• Strong empathy and ability to build trust with premium customers.
• High ownership mindset and ability to work in a fast-paced startup environment.
• Strong organizational skills with attention to detail.
• Comfortable coordinating across multiple stakeholders and teams.
• Proficiency with CRM and customer communication tools is a plus.

Preferred Qualifications

• Experience working with HNI, premium, or concierge-style customers.
• Experience in healthcare, wellness, luxury services, hospitality, fintech, or consumer subscription businesses.
• Interest in health optimization, longevity, wellness, or preventive healthcare.

Why join YouLabs?

• Build the future of longevity and preventive healthcare in India.
• Work directly with a highly ambitious founding team.
• Be part of a category-defining company from its earliest stages.
• Help shape the customer experience for a premium, science-driven product.
• Learn at the intersection of healthcare, AI, and human performance.