Customer Success & Business Growth Manager

Location: Gurugram, Haryana (On-site)

Experience: 3–4 Years

Salary: ₹35,000 – ₹50,000 per month (Based on Experience)

Working Days: 5.5 Days a Week (Rotational Off)

Drive Customer Success. Build Business Relationships. Lead Growth.

Are you someone who enjoys building strong client relationships while delivering exceptional customer experiences?

We're looking for a Customer Success & Business Growth Manager who can take ownership of customer relationships, drive B2B business growth, and lead a high-performing customer support team. This role is perfect for professionals who enjoy solving customer challenges, managing key accounts, improving customer retention, and contributing directly to business growth.

If you're passionate about customer success, sales, leadership, and creating long-term value for clients, we'd love to hear from you.

What You'll Do: Customer Success & Business Growth

• Drive business growth through B2B and assisted sales channels.
• Build and nurture long-term relationships with corporate clients and key accounts.
• Identify new business opportunities and contribute to revenue growth.
• Track sales performance, customer retention, and conversion metrics.
  
  

Customer Experience Excellence

• Own the complete customer journey from onboarding to issue resolution.
• Handle critical customer escalations and ensure timely resolution.
• Maintain high customer satisfaction and service quality.
• Continuously improve customer support processes and service standards.
  
  

Team Leadership

• Lead, mentor, and develop customer support and customer success teams.
• Set clear goals, KPIs, and performance expectations.
• Conduct coaching sessions and performance reviews.
• Foster a collaborative, customer-first culture.
  
  

Cross-Functional Collaboration

• Work closely with Operations, Product, Supply Chain, and Technology teams.
• Share customer insights to improve products, services, and internal processes.
• Drive initiatives that enhance customer experience and operational efficiency.
  
  

What We're Looking For

• Graduate in any discipline (MBA preferred).
• 3–4 years of experience in Customer Success, Customer Support, B2B Sales, Account Management, Customer Experience, or Operations.
• Hands-on experience managing B2B clients, corporate accounts, or key accounts.
• Experience leading or mentoring teams is highly preferred.
• Strong communication, relationship-building, and problem-solving skills.
• Comfortable working with data and performance metrics.
• Ability to thrive in a fast-paced, customer-centric environment.
  
  

Preferred Background

Professionals from customer-focused industries such as:

• E-commerce
• Logistics & Supply Chain
• Rental Services
• SaaS
• Service-Based Businesses
• Consumer Internet
• Startups
  
  

Why Join Us?

• Play a key role in shaping customer experience and business growth.
• Lead high-impact initiatives with significant ownership.
• Work in a collaborative and fast-growing environment.
• Competitive salary and opportunities for career advancement.
• Make a meaningful impact on customer satisfaction, retention, and revenue growth.
  
  

If you're ready to combine customer success, relationship management, leadership, and business development in one exciting role, we'd love to hear from you!

Skills: ownership,sales,b2b sales,customer support,b2b,management,customer,revenue,customer retention,customer experience