Customer Success Executive

Company Description EasySocial.io is a digital marketing platform focused on helping small and medium businesses easily manage their social media presence. The company addresses common barriers such as limited marketing knowledge, time, and budget by offering end-to-end social media management in a simplified, automated way. EasySocial.io enables businesses to create impactful digital campaigns, reach new markets, and boost sales with a process designed to be as intuitive as ordering food online. The platform is evolving to offer increasingly cost-effective solutions for a wide range of marketing challenges, making digital growth more accessible to businesses of all sizes.

Role Description This is a full-time, on-site Customer Success Executive role based in Kota, Rajasthan. The Customer Success Executive will support customers in effectively using EasySocial.io’s platform, guiding them through onboarding, training, and ongoing usage. The role involves responding to customer inquiries, resolving issues, and ensuring a positive user experience across channels such as email, chat, and phone. Day-to-day tasks include monitoring customer accounts, identifying opportunities to improve satisfaction and retention, and collaborating with internal teams to tailor solutions for customer needs. The position also requires tracking customer feedback, analyzing usage patterns, and proactively recommending features or strategies that help customers achieve better results with their digital marketing efforts.

Qualifications

• Customer Satisfaction and Customer Retention skills to build strong, long-term relationships and ensure positive experiences.
• Customer Support skills to handle inquiries, troubleshoot issues, and provide timely, clear assistance.
• Account Management skills to oversee customer portfolios, monitor performance, and identify growth opportunities.
• Analytical Skills to interpret customer data, usage metrics, and feedback, and translate insights into actionable improvements.
• Strong verbal and written communication skills, with the ability to explain technical concepts in simple terms.
• Comfort working in a fast-paced, tech-driven environment and collaborating with product, sales, and marketing teams.
• Prior experience in customer success, customer support, or account management, preferably in SaaS or digital marketing.
• Bachelor’s degree or equivalent experience in business, marketing, tech, SaaS, communications, or a related field.