Customer Success Manager

Company Description Resollect is a new-age platform focused on hard bucket recovery, repossession, auctions, and vendor marketplace solutions. The company streamlines asset recovery using an agency aggregator model that connects businesses with a curated network of trusted vendors. By offering transparent and efficient operations, Resollect helps clients recover assets faster while maintaining profitability. From repossessing assets to auctioning them for maximum value, the platform provides end-to-end recovery solutions designed for scale and reliability. Team members join a growing organization at the intersection of fintech, operations, and technology-enabled services.
Role Description This is a full-time, on-site Customer Success Manager role based in the Greater Bengaluru Area. The Customer Success Manager will serve as the primary point of contact for assigned clients, guiding them through onboarding, training, and ongoing platform adoption. Day-to-day responsibilities include understanding client objectives, configuring and optimizing use of Resollect’s recovery and auction solutions, and proactively monitoring account health and usage. The role involves resolving client issues, coordinating with internal operations, product, and technology teams, and providing feedback to improve platform features and processes. The Customer Success Manager will also analyze client data to identify trends, recommend best practices, support renewals and upsell opportunities, and contribute to continuous improvement of customer experience and operational outcomes.
Qualifications

• Strong customer service and customer satisfaction skills, with a focus on delivering reliable, timely, and solution-oriented support.
• Proven relationship building and customer retention abilities to foster trust, deepen engagement, and drive long-term partnerships.
• Solid analytical skills to interpret customer and operational data, derive insights, and translate them into actionable recommendations.
• Experience managing customer accounts in B2B, SaaS, fintech, lending, collections, logistics, or related domains is preferred.
• Excellent written and verbal communication skills, including the ability to explain complex workflows in clear, simple language.
• Strong organizational and time-management skills, with the capacity to manage multiple client stakeholders and priorities.
• Comfort working with CRM tools, dashboards, and reporting systems; proficiency in Excel or similar tools is an advantage.
• Bachelor’s degree in Business, Finance, Operations, or a related field, or equivalent practical experience.