Customer Support Executive

Company Description BharatCX is India’s fastest-scaling, crypto-native P2P platform, focused on transforming informal crypto trading into a structured, high-performance ecosystem. The company builds corporate-led P2P trading infrastructure with enterprise-grade systems, multi-role CRM frameworks, and replicable playbooks for scalable operations. With a strong emphasis on KYC-first, compliant, and secure processes, BharatCX supports multi-staff trading desks and region-wise operations with real-time settlements and 24/7 availability. Backed by deep market insight and regulatory foresight, BharatCX aims to formalize India’s informal crypto trade, turning local agility into national scale through structure, discipline, and decentralized innovation.
Role Description The Customer Support Executive will handle day-to-day customer interactions across multiple channels, including phone, email, and online platforms, to resolve queries related to BharatCX’s P2P crypto trading services. This full-time, on-site role based in Nashik involves managing customer issues, troubleshooting basic technical problems, and ensuring timely resolution while maintaining high customer satisfaction. The role includes documenting support cases, escalating complex issues to relevant teams, and providing clear guidance on platform features, KYC procedures, and transaction status. The Customer Support Executive will collaborate with operations and technical teams to improve support processes and contribute to a seamless user experience.
Qualifications

• Strong Customer Support and Customer Service skills, with the ability to handle inquiries professionally and empathetically.
• Experience in maintaining high Customer Satisfaction, including managing feedback and resolving complaints effectively.
• Proficiency in Online Support environments, such as chat, email, and support ticket systems.
• Basic Technical Support capabilities, including troubleshooting account access, platform navigation, and simple system issues.
• Excellent verbal and written communication skills in English; proficiency in Hindi or regional languages is an advantage.
• Ability to work in a fast-paced, process-driven environment with strong attention to detail and accuracy.
• Prior experience in financial services, fintech, or crypto exchanges is beneficial but not mandatory.
• Minimum of a bachelor’s degree or equivalent experience in a relevant field such as Business, Commerce, or Computer Applications.