Customer Support Executive

Customer Success Executive (Individual Contributor)

Location: Bangalore (Work From Office)

CTC: ₹4 – ₹6 LPA

Notice Period: Immediate Joiners or candidates serving a maximum of 15 days' notice only.

Experience: 1 to 3 Years {Followed strictly}

Mandatory Hiring Criteria

• Bangalore-based or willing to relocate immediately.
• Immediate Joiner or serving a maximum of 15 days' notice.
• Excellent communication and voice process skills.
• Experience in Customer Success/Customer Support.
• Exposure to B2B/B2B2C customer handling.
• Experience managing the customer lifecycle from onboarding to offboarding.
• Exposure to cross-selling and upselling.
• Strong customer empathy, ownership, and problem-solving skills.

Position

Customer Success Executive (Individual Contributor)

Location: Bangalore (Work From Office)

CTC: ₹4 – ₹6 LPA

Notice Period: Immediate Joiners or candidates serving a maximum of 15 days' notice only.

About the Role

We are looking for a Customer Success Executive who will be responsible for delivering an exceptional customer experience by managing client queries, resolving insurance-related concerns, and ensuring smooth customer onboarding and engagement.

The ideal candidate should have strong communication skills, prior voice support experience, and exposure to managing B2B/B2B2C customers throughout the customer lifecycle. This role requires a proactive individual who can build relationships, handle escalations, identify cross-selling opportunities, and work closely with internal teams to ensure customer satisfaction.

Key Responsibilities

Customer Success

• Handle customer queries through voice calls and other support channels.
• Deliver timely and effective resolutions for customer concerns.
• Provide end-to-end support throughout the customer lifecycle, from onboarding to offboarding.
• Build strong relationships with customers and ensure a seamless experience.

Client Management

• Coordinate with internal teams for faster issue resolution.
• Handle customer escalations with ownership and empathy.
• Maintain accurate CRM records and documentation.
• Ensure adherence to SLAs and internal processes.

Account Growth

• Identify opportunities for cross-selling and upselling existing customers.
• Support customer retention by delivering exceptional service.
• Encourage product adoption and customer engagement.

Operations

• Maintain high-quality documentation of customer interactions.
• Collaborate with cross-functional teams to improve customer experience.
• Ensure all customer requests are handled within defined timelines.

Required Skills

• Excellent verbal and written communication skills.
• Strong voice process/customer support experience.
• Outstanding customer handling and relationship management skills.
• Ability to manage high-volume customer interactions.
• Strong problem-solving and ownership mindset.
• Experience using CRM tools.
• Ability to work effectively in a fast-paced environment.

Experience & Qualifications

• 1–3 years of total experience (Candidates with more than 3 years of experience will not be considered).
• Experience in Customer Success, Customer Support, Client Servicing, Voice Process, or Relationship Management.
• Voice process experience is mandatory.
• Experience managing customers from onboarding to offboarding.
• Exposure to cross-selling and upselling is preferred.
• Experience working with B2B or B2B2C customers is preferred.
• Exposure to health insurance, healthcare, InsurTech, or employee benefits will be an added advantage.
• Bachelor's degree in any discipline.

Work Details

• Location: Bangalore (Work From Office)
• CTC: ₹4–6 LPA
• Experience: 1–3 Years (Strictly)
• Notice Period: Immediate Joiners or up to 15 Days Only
• Working Days: 5 Days a Week
• Shift: 8-hour Rotational Shifts (No Night Shifts)
• Weekly Off: Rotational