Customer Support Executive

Company: Gleva Cosmetics (Beauty & Beyond Pvt. Ltd.)

Location: Gurugram

Experience: 0–6 Months

Employment Type: Full-Time

Gleva Cosmetics is a fast-growing beauty and personal care brand committed to delivering premium-quality products and an exceptional customer experience. We are looking for a Customer Support Executive who is passionate about helping customers and ensuring timely query resolution.

• Respond to customer queries via Email, Phone Calls, and Chat in a professional and timely manner.
• Resolve customer complaints related to orders, deliveries, refunds, returns, exchanges, and products.
• Handle inbound and outbound customer calls whenever required.
• Maintain a positive, empathetic, and professional attitude while interacting with customers.
• Coordinate with internal teams (Warehouse, Logistics, Operations, and Sales) to resolve customer issues efficiently.
• Track and follow up on pending customer concerns until closure.
• Maintain accurate records of customer interactions and resolutions.
• Ensure adherence to company policies and service quality standards.
• Assist customers with product-related information and order updates.
• Support the team in achieving customer satisfaction and response time targets.

• Graduate in any discipline.
• 0–6 months of experience in Customer Support, Customer Service, or Customer Care (Freshers with excellent communication skills are welcome to apply).
• Good verbal and written communication skills in English and Hindi.
• Basic knowledge of email etiquette and MS Office (Excel, Word).
• Strong problem-solving and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Customer-centric mindset with a positive attitude.

• Basic experience in handling customer emails and phone calls.
• Familiarity with CRM or ticketing tools is an added advantage.
• Experience in an e-commerce or D2C brand will be preferred (not mandatory).

• Opportunity to work with a fast-growing beauty brand.
• Learning and career growth opportunities.
• Supportive and collaborative work environment.
• Hands-on exposure to customer experience and e-commerce operations.

Apply Now and become a part of Gleva Cosmetics, where customer satisfaction is at the heart of everything we do.rience in a relevant field.