Department Manager

Why This Role Matters

To drive sales and operational excellence for a specific department/category within the store (e.g., furniture, décor, furnishings), ensuring high customer satisfaction and achievement of business targets

What You Will Own

• Sales performance of the assigned department
• Team supervision (sales associates within the department)
• Customer engagement and assisted selling for high-value products
• Visual merchandising of the department as per guidelines
• Stock availability, replenishment, and inventory accuracy
• Department-level reporting and performance tracking

Key Result Areas

• Achieve department-wise sales targets
• Improve conversion %, ATV, and category contribution
• Ensure high product availability and minimal stock-outs
• Maintain VM standards and attractive product displays
• Deliver excellent customer experience and increase repeat customers
• Reduce shrinkage and maintain stock accuracy

What Success Looks Like

• Consistent achievement of department sales targets
• Strong growth in key categories (e.g., sofas, beds, dining, décor)
• High customer engagement leading to better conversions
• Well-merchandised department aligned with brand standards
• Efficient stock management with minimal discrepancies
• Motivated team delivering strong individual performance

Who Thrives in This Role

• Graduate - Any Stream
• 4–8 years of retail experience (preferably furniture/home retail)
• Strong selling skills, especially in assisted and consultative sales
• Ability to manage and motivate a small team
• Eye for detail in visual merchandising and store presentation
• Data-driven approach to tracking sales and performance
• High energy and customer-first mindset