E-commerce Manager

Experience: 3–5 Years

Industry: Beauty, Wellness - D2C (Preferred)

Location: Noida (Delhi NCR) | Work From Office

Salary: 4.2LPA to 4.8LPA

Effora is building India's premium Beauty & Wellness brand focused on routines, recovery, and visible results through an ecosystem of beauty devices, topicals, supplements, and education.

We're looking for an E-commerce Manager who can own the complete post-purchase and e-commerce operations ecosystem while delivering an exceptional customer experience.

• Own end-to-end order lifecycle from order confirmation to successful delivery
• Coordinate with warehouse, logistics, and courier partners for timely dispatches
• Monitor daily order processing, returns, replacements, and cancellations
• Ensure smooth inventory flow across all sales channels
  

• Deliver an exceptional post-purchase experience
• Manage customer queries, escalations, and issue resolution
• Improve CSAT, NPS, and overall customer satisfaction
• Build SOPs to improve customer experience at every touchpoint
  

• Manage Shopify, Amazon, Flipkart, Nykaa, Blinkit, and other marketplaces
• Ensure accurate product listings, pricing, inventory, and merchandising
• Coordinate launches, offers, and promotional campaigns
• Monitor marketplace performance and operational health
  

• Coordinate with procurement, warehouse, and logistics teams
• Track inventory planning and stock availability
• Minimize dispatch delays and reduce RTOs
• Improve fulfilment efficiency and delivery timelines
  

• Drive customer reviews and ratings across platforms
• Collect customer feedback and identify improvement opportunities
• Work closely with Product and Growth teams to improve retention and repeat purchases
• Build post-purchase communication journeys
  

• Track daily operational KPIs and prepare performance reports
• Analyze order trends, customer complaints, returns, and fulfilment metrics
• Recommend process improvements for operational excellence
  

• 3–5 years of experience managing end-to-end e-commerce operations
• Experience with Shopify and major marketplaces (Amazon, Flipkart, Nykaa, etc.)
• Strong understanding of order management, fulfilment, logistics, and inventory
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Highly organized with exceptional attention to detail
• Comfortable working in a fast-paced startup environment
• Prior experience in Beauty, Wellness, or D2C brands is preferred
  

• Order Dispatch SLA
• Order Accuracy
• Customer Satisfaction (CSAT/NPS)
• RTO Reduction
• Return & Replacement Resolution Time
• Marketplace Health Score
• Customer Review Rating
• On-Time Delivery %
• Inventory Accuracy
• Post-Purchase Experience Improvement
  

• Build one of India's fastest-growing beauty-tech brands
• Own the complete e-commerce operations function
• Work directly with the Founder on high-impact business initiatives
• Opportunity to build scalable systems and deliver world-class customer experiences

Interested?

• Send your resume and a short note to [email protected]