General Manager - Engineering & Delivery

Key Responsibilities

Engineering Leadership & Strategy

• Lead NSDC's Engineering & Delivery function, providing strategic direction for software engineering, platform engineering, site reliability engineering (SRE), DevSecOps, quality engineering, and enterprise application delivery.
  
• Establish engineering strategies, standards, and governance frameworks that deliver secure, scalable, resilient, and high-performing digital platforms aligned with organizational objectives.
  

Engineering Governance

• Define and enforce engineering standards, software development lifecycle (SDLC), architecture compliance, coding practices, quality gates, and technology governance across all engineering teams and delivery partners.
  
• Drive engineering excellence through metrics, continuous improvement, technical debt management, and adoption of industry best practices.
  

Platform Delivery

• Own end-to-end engineering delivery for NSDC's Digital Public Infrastructure (DPI), Government Scheme Platform (SIDH), Digital Business applications, and enterprise systems.
  
• Ensure solutions are delivered on time, meet business requirements, and comply with security, performance, accessibility, and regulatory standards.
  

DevSecOps, Reliability & Operations

• Lead DevSecOps, CI/CD, Site Reliability Engineering (SRE), production operations, incident management, disaster recovery, and observability practices to ensure high platform availability and operational resilience.
  
• Establish engineering practices that embed security, automation, reliability, and operational excellence throughout the software development lifecycle.
  

Quality & Compliance

• Govern quality assurance, testing, performance engineering, accessibility, and application security to ensure all technology solutions meet organisational and regulatory requirements.
  
• Ensure compliance with applicable Government standards, cybersecurity policies, and data protection regulations through secure engineering practices.
  

Architecture & Technology

• Partner with Architecture teams to ensure engineering implementation aligns with approved enterprise architecture, technology standards, and interoperability requirements.
  
• Drive adoption of modern engineering practices, cloud technologies, automation, API governance, and reusable platform capabilities.
  

Vendor & Delivery Management

• Govern engineering delivery by internal teams and external technology partners, ensuring adherence to engineering standards, contractual commitments, quality expectations, and knowledge transfer requirements.
  
• Monitor engineering performance, delivery risks, and vendor effectiveness through defined governance and performance metrics.
  

Engineering Capability

• Build a high-performing engineering organisation by attracting, developing, mentoring, and retaining technical talent while fostering collaboration, innovation, continuous learning, and engineering excellence.
  
• Develop internal engineering capabilities and reduce dependency on external vendors in strategic technology domains.
  

Stakeholder Management

• Collaborate with Product, Architecture, Cyber Security, Infrastructure, Data, Programme Management, and business stakeholders to ensure seamless delivery of strategic technology initiatives.
  
• Provide regular updates to the CTO and executive leadership on engineering performance, risks, delivery progress, and continuous improvement initiatives.
  

Continuous Improvement

• Drive continuous improvement across engineering processes, delivery practices, platform reliability, automation, and operational efficiency to support NSDC's long-term digital transformation goals.
  

• Bachelor’s degree in engineering, Computer Science or a related technical discipline from a recognised institution. Advanced degree desirable but not required if compensated by exceptional practical experience.
  
• 15–18 years of progressive software engineering experience including at least 5 years in an engineering leadership role — Head of Engineering, VP Engineering, Principal Engineer, or equivalent — with accountability for production systems at significant user scale. The word "significant" here means platforms with real users, real incidents and real consequences for failures.