Genesys Manager

Actively Reviewing

Maven Workforce Inc.

Mumbai Full-Time 4–8 yrs exp Posted 2 weeks ago · Apply by Sep 4, 2026

Job Description

Must have skills: Genesys Cloud CX, Unified Experience by Genesys & ServiceNow (UE-GS), ServiceNow CSM/ITSM, OpenFrame/CTI Integration, Genesys Cloud Platform APIs, Architect Flows, Contact Center Solution Design

Good to have skills: Genesys Engage, Genesys PureConnect, Genesys AI (Voicebots, Agent Assist, Predictive Engagement/Routing), ServiceNow scripting (JavaScript/Glide), REST/SOAP integrations, enterprise integration platforms (MuleSoft, Boomi, Workato), CRM integration (Salesforce, MS Dynamics), regulated industries (Banking, Healthcare, Insurance, Telecom

)
Professional & Technical Skill

s:
Minimum 8 to 12 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud/Engage sui
te.Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Architect/Composer/Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, Genesys Cloud/Engage administration & application developme

nt.