GPAM_2882

Core Job Objectives

These technicians have more experience than L1 support technicians and manage incident/SR requests raised by the L1s or as agreed in documented SLA (Service Level Agreement) timelines. L2 technicians follow documented processes(Run-Book/KB which they can use for immediate resolutions). L2 engineers generally have 4 or more years of experience on a specific technology platform (e.g. Windows servers, IAM, CyberArk etc.). And key skillsets includes below

• Implementation expertise with CyberArk PAM and AAM
• IAM Lifecycle
• Business Analyst role play with writing new user stories
• Good knowledge with Active Directory
• Advanced OS & Middleware troubleshooting skills
• Knowledge with Networking principles
• Knowledge with any scripting languages
• Emerging cloud concepts
  
  

Duties and responsibilities

• Providing solution for customer requirements
• Capable to handle & troubleshoot priority incidents
• Creating KB’s and Technical documentation
  
  

Must Have

Qualification, Experience, Technical and Functional Skills

• BE in Computer Science or equal.
• Business Analyst responsibilities
• Unix and Windows Administration
• Knowledge in networking/CCNA certification
  
  

Good To Have

• Handle general updates and configuration changes/requests
• CyberArk Defender - Certification
• DevOps experience – having experience with Dynatrace/Docker/Puppet/Ansible/GIT tools
• PowerShell Scripting knowledge
• A fundamental grasp of AI tools will be an added benefit.
  
  

Key Competencies

• CyberArk PAM and AAM
• IAM, AD
• Networking, LB concepts
  
  

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.