Graduate Engineer Trainee - Global Hardware Support

Graduate Engineer Trainee Gurgaon, India.

GreyOrange is seeking a talented and motivated GET to support external customers for warehouse automation industry products.

He will be responsible to provide level 3 support for allocated product lines as per decided SOPs.

You are also responsible for knowledge sharing within the client service team and sharing relevant feedback with R&D.

Responsibilities

• Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
• Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
• Should ensure maximum issues are resolved without L4/R&D involvement.
• Should ensure adherence to committed SLAs for each reported issue.
• Should follow ticketing SOPs and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.
• Should follow internal escalation matrix basis severity and resolution time.
• Should ensure all relevant site specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team.
• Should support CSMs in developing eminently capable and technically competent team of assistant client service managers and service engineers.
• Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.
• Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken.
  
  

Skill Sets For Fresher

• Computer Science/IT Branch candidates who has done some project or internship in Linux/Unix and SQL Server.
• Should have basic knowledge of Web-servers and APIs.
• CVs of ECE candidate who has good knowledge in the Embedded system in Linux/ Unix with basic SQL can be shortlisted.
• Good communication skills and willing to work in rotational shifts.
• Good analytical and reasoning skills.