Group Product Manager

At Boutiqaat, we believe the customer experience doesn't end at checkout—it begins there. We're looking for a Group Product Manager to lead the technology ecosystem, powering everything that happens after an order is placed. From customer support and warehouse operations to logistics, delivery, returns, and post-purchase engagement, you'll shape the products that create seamless experiences for millions of customers.

This isn't just another product leadership role. It's an opportunity to architect the future of e-commerce operations at scale.

Location: Kuwait (On Site)

What You’ll Be Doing:

Lead a Strategic Product Portfolio

• Define and own the long-term vision for Boutiqaat's Post-Order Experience technology landscape.
• Build and execute a unified roadmap across customer service, fulfillment, warehouse operations, and logistics.
• Drive portfolio investment decisions and prioritize initiatives that create measurable business impact.

Turning Data into Competitive Advantage

• Establish product governance through clear OKRs, KPIs, and performance dashboards.
• Use customer, operational, and financial insights to shape strategy and prioritize opportunities.
• Translate analytics into actions that improve efficiency, scalability, and customer satisfaction.

Drive Innovation Across the Supply Chain

• Identify opportunities to leverage AI, automation, and emerging technologies.
• Champion initiatives such as:
• Intelligent shipping and routing
• Predictive warehouse optimization
• Automated returns management
• Proactive customer communications
• Keep Boutiqaat at the forefront of e-commerce innovation.

Lead High-Performing Product Teams

• Mentor and develop Senior Product Managers and Product Managers.
• Foster a culture of ownership, collaboration, experimentation, and continuous improvement.
• Build teams capable of delivering complex, cross-functional transformation programs.

Influence Across Business

• Partners with Engineering, Customer Experience, Supply Chain, Logistics, Warehouse Operations, and Executive Leadership.
• Break down silos and align stakeholders around a shared vision.
• Tell compelling stories that secure buy-in, investment, and action.

What You Bring to the Table:

• Bachelor’s degree in computer science, Engineering, Business, Information Technology, or a related field
• MBA or postgraduate qualification preferred
• 10–13 years of Product Management experience in e-commerce, retail, marketplaces, logistics, or supply chain environments
• Experience leading multiple product lines or large-scale product portfolios
• Proven success delivering multi-year product strategies with measurable business impact
• Expertise in at least two of the following:
• Customer Service & CRM Platforms
• Warehouse Management Systems (WMS)
• Logistics & Transportation Management Systems (TMS)
• Strong SQL and analytics capabilities
• Experience with BI tools and data-driven product organizations
• Knowledge of platforms such as Manhattan, Blue Yonder, CRM ecosystems, and transportation systems
• Fluent in English, both written and spoken. Arabic language proficiency is an advantage.
• Strategic thinker with a systems mindset
• Inspiring people, leaders and coaches.
• Skilled communicator who can influence from the warehouse floor to the executive boardroom
• Data-driven decision maker
• Expert at transforming complex operational challenges into scalable product solutions
• Comfortable navigating ambiguity in fast-moving environments
• Commercial minded with a relentless focus on outcomes

Why Boutiqaat?

At Boutiqaat, you won’t just join a company you’ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.

Ready to Grow with Us?

Kickstart your career with hands-on experience, expert mentorship, and real impact.

Apply now and be part of something exciting!