Head Insights and Experience Platform - Qualtrics

Job title: Head Insights and Experience Platform

Location: NESCO (Goregaon East)

Job purpose: The resource is accountable for the good performance of Qualtrics platform worldwide, on both B2B & B2C surveys and its continuous improvement in line with the business requirements.

Key Responsibilities

Managerial Responsibilities:

• Manage a team of App consultant(s) and analysts – all based in GBS Mumbai
• Recruit and train new team members
• Is in charge of making GBS team members grow in the Sodexo GBS environment

Functional Responsibilities:

• Develop a yearly “BUILD” plan of the Qualtrics platform taking into consideration the business requirements from B2B/B2C program directors & XM regional leads – must work with TDDI global teams.
• Follow up the releases of the “build” plan (coordinate the UAT, deployment in regions, etc…)

Project management

Update certifications

• With his/her app consultant team, manage the good success of Qualtrics RUN. This includes interactions with his app consultant team + TCS + TDDI global

Solution design and configuration of a business solution (eg change/adapt global surveys or change/adapt Close the loop parameters)

Improve Data Visualization (eg create new widgets in global dashboards)

Support light Development in Qualtrics

Update Qualtrics Documentations

Training delivery

Internal ‘client’ management

• With the Qualtrics analyst, is in charge of delivering added-value analyses to group & regions

Please note: If you do not receive a response within 15 days of submitting your application, you may assume that your profile has not been shortlisted for this opportunity. However, your profile will remain in our talent repository and will be considered for future positions that match your skills and experience.