Healthcare Operations Executive

Job Title: Healthcare Operations Executive

Working Days: 6 Days a Week

Location: 1A V3, BBD Viraj Towers 2nd Floor Plot No TC G, Amar Shaheed Path, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010

Reporting To: Center Operations Manager / Regional Operations Head

Employment Type: Full-Time

We are looking for a proactive and detail-oriented Healthcare Operations Executive to oversee the day-to-day operations of our medical center. The ideal candidate will ensure smooth functioning of clinical and non-clinical activities, deliver an exceptional patient experience, coordinate with internal departments, and maintain compliance with healthcare quality standards.

• Manage daily operations of the medical center to ensure seamless patient services.
• Coordinate with doctors, nurses, laboratory, radiology, pharmacy, and front office teams.
• Monitor OPD workflow, patient appointments, registrations, and waiting time.
• Resolve patient concerns and ensure a high level of patient satisfaction.
• Ensure adherence to SOPs, NABH guidelines, infection control protocols, and regulatory requirements.
• Supervise housekeeping, security, facility management, and vendor coordination.
• Monitor inventory of medical and non-medical supplies and coordinate procurement.
• Prepare daily, weekly, and monthly MIS reports and operational dashboards.
• Support manpower planning, staff scheduling, and operational training.
• Identify operational gaps and implement process improvements to enhance efficiency.
• Coordinate with the HR, Finance, and Administration teams for smooth center operations.
• Ensure optimal utilization of resources while maintaining service quality.
  

• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
• MBA/MHA (Hospital Administration/Healthcare Management) preferred.
• 2–5 years of experience in hospital, diagnostic center, clinic, or healthcare operations.
• Experience in managing multi-department healthcare operations is preferred.
• Strong operational and organizational skills.
• Excellent communication and stakeholder management.
• Patient-centric approach with problem-solving ability.
• Knowledge of hospital workflows and quality standards (NABH preferred).
• Proficiency in MS Office and Hospital Information Systems (HIS).
• Ability to multitask and work in a fast-paced healthcare environment.
• Patient satisfaction score.
• Average patient waiting time.
• Operational efficiency and center uptime.
• Compliance with SOPs and quality standards.
• Timely MIS reporting.
• Inventory and cost control.
• Resolution of patient grievances within defined timelines.