Help Desk Specialist

Job Title: Help Desk Specialist

Location: West Chester, OH

Work Arrangement: Hybrid

Employment Type: Contract

Duration: 6+ months

Domain: Telecommunications

Pay Rate: $30-$32/hr on W2

Application Deadline: 23rd May, 2026

SKILLS REQUIRED

• Must have experience with Desktop Support, End-User Support, and Help Desk troubleshooting in enterprise environments.
• Strong hands-on experience with Windows 10/11, Active Directory, Office 365, Azure, and Hybrid AD administration.
• Experience supporting VPN connectivity, Meraki firewalls, Barracuda email security, and Microsoft Admin Center environments.
• Proficient in hardware/software installation, desktop and laptop troubleshooting, printer support, and system upgrades.

POSITION OVERVIEW

Seeking an experienced IT Support / Desktop Support professional with strong hands-on expertise in end-user support, desktop troubleshooting, IT infrastructure support, and Microsoft enterprise environments. The ideal candidate will have experience supporting Windows-based systems, Active Directory, Office 365, Azure, VPN connectivity, and hardware/software troubleshooting in a fast-paced business environment.

ROLES & RESPONSIBILITIES

• Provide day-to-day desktop and end-user technical support for hardware, software, network, printer, and connectivity issues.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, and peripheral equipment.
• Support and administer Windows 10/11 environments, Active Directory, Office 365, Azure, and Hybrid AD infrastructure.
• Manage user accounts, permissions, password resets, group policies, and access requests within Active Directory and Microsoft 365 environments.
• Troubleshoot VPN connectivity, Wi-Fi issues, network access problems, and remote user support requests.

BENEFITS

Medical | Dental | Vision | 401(k)

EEOC Compliance:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment.

DISCLAIMER

AI Usage Policy: Pacer Group uses AI to assist in screening applications. Final hiring decisions are made by human recruiters based on qualifications and experience.