Hotel Manager

Hotel Manager

Z Hotels | Zolo

Own the hotel. Build the team. Deliver a consistently wow service experience at scale.

Package Offered: 7 Lpa - 9 Lpa

Why this role exists

Z Hotels is committed to delivering a consistently high-quality stay experience through well-maintained properties, quality food, exceptional service, and strategically located hotels. As we scale, the challenge is not just running hotels — it is ensuring consistency of experience, discipline in execution, and strong business performance across every property. This role exists to ensure that each hotel operates as a well-controlled, high-performing business unit — where guest experience, team capability, and financial outcomes are all driven together.

If the Hotel Manager is strong, the hotel runs smoothly.

If the Hotel Manager is weak, inconsistency, cost leakages, and poor guest experience follow quickly.

Your mandate is clear

• Own the hotel end-to-end as a business unit
• Deliver a consistent, clean, and high-quality guest experience
• Build and lead a strong, accountable team across functions
• Enforce operational discipline and eliminate execution gaps
• Handle escalations and high-pressure situations with control
• Drive revenue, control costs, and protect profitability

This is not a supervision role. It is full ownership of the hotel and its outcomes.

About Zolo and Z Hotels

Finding dependable accommodation has historically been fragmented and inconsistent. People settled for compromises because the system offered few trustworthy options. Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living.

Z Vacations enables meaningful travel experiences.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life. Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

What you will be responsible for:

Own Business Performance & Outcomes

• Take full ownership of revenue, occupancy, cost, and profitability
• Track daily performance metrics and take corrective actions
• Identify revenue opportunities and eliminate cost leakages
• Drive property-level performance reviews and accountability
• Balance guest experience with financial outcomes

Deliver Consistent Guest Experience

• Design and monitor the end-to-end guest journey
• Ensure clean, well-maintained rooms and common areas
• Drive consistency in service across front office, housekeeping, and food
• Monitor guest feedback and reviews daily and act on insights
• Identify key moments that drive guest delight and dissatisfaction

Build and Lead a High-Performing Team

• Hire, train, and upgrade team members across functions
• Build a strong second line (FO, HK, F&B leads)
• Set clear expectations and enforce accountability
• Coach team on service standards, communication, and professionalism
• Identify and act on underperformance early

Drive Execution Excellence & Process Discipline

• Ensure SOP adherence across all operational areas
• Maintain consistency across shifts and teams
• Identify operational gaps and fix them quickly
• Ensure strong coordination between front office, housekeeping, and food
• Maintain high standards of hygiene, grooming, and presentation

Handle Escalations & High-Pressure Situations

• Take immediate ownership of guest and operational escalations
• Manage peak-time pressure with structured decision-making
• Resolve issues with speed, clarity, and confidence
• Coordinate across teams to ensure quick resolution
• Conduct post-incident reviews and prevent recurrence

Drive Revenue & Commercial Discipline

• Monitor pricing, occupancy trends, and conversion
• Drive upselling, walk-ins, and local demand generation
• Control discounting and prevent revenue leakage
• Align with central sales and revenue teams
• Understand and act on the link between ratings and revenue

Maintain Reporting & System Discipline

• Ensure accuracy and real-time updates in systems (PMS, reports)
• Maintain clean and reliable daily reporting
• Track key metrics and flag risks early
• Review discrepancies and ensure data reliability
• Use data to drive decisions and improve performance

What success looks like after 12 months

• Hotel delivers a consistently clean, smooth, and wow guest experience daily
• Strong and stable team with clear ownership across functions
• High and improving guest ratings driven by service quality
• Minimal operational errors and escalations
• Strong control over revenue, costs, and profitability
• Improved upgrade conversion and disciplined pricing
• Reliable, accurate, and timely reporting

The hotel feels structured, calm, and consistently high quality — even during peak pressure.

Who this role is for

You will likely thrive here if:

• You take ownership of outcomes, not just tasks
• You think in terms of business performance, not just operations
• You are comfortable leading teams and holding people accountable
• You stay calm and structured in high-pressure situations
• You notice gaps in execution and fix them quickly
• You believe consistency comes from systems, not individuals

Experience we value

• 4–8 years of experience in operations or customer-facing roles
• Prior experience managing teams and handling shift-based operations
• Strong exposure to customer experience and escalation handling
• Experience in SOP-driven environments with execution discipline
• Ability to manage both people and performance

Hospitality experience is not mandatory.

Ownership mindset, leadership ability, and execution discipline are critical.

The impact you will have

You will define how every guest experiences the hotel.

You will build and scale a team that delivers consistent quality every day.

You will directly influence ratings, repeat stays, and financial performance.

Why join now

Z Hotels is entering a rapid expansion phase across markets.

As we scale, consistency of execution and guest experience will define brand strength.

This role is critical in ensuring that growth strengthens — not dilutes — customer trust.

If you believe strong businesses are built through ownership, discipline, and leadership — this is the right opportunity.