Impact Manager (P-2)

Role Overview

The Impact Manager (P2) is an entry-level growth and account support role designed to build future Impact Managers. This role focuses on learning aggregator operations, executing account-related tasks, understanding client growth levers, and supporting senior Impact Managers in driving brand performance.

The individual will work closely with the Impact Management team to gain hands-on exposure to restaurant growth strategies, platform operations, reporting, and campaign execution before independently managing client accounts.

Why This Role Matters

• Learn the fundamentals of brand growth on aggregator platforms.
• Build expertise in menu management and platform operations.
• Support growth initiatives for client brands.
• Develop analytical and problem-solving skills.
• Create a strong foundation for progression into the Impact Manager role.

Key Responsibilities

1. Platform & Menu Management

• Execute menu updates across aggregator platforms.
• Coordinate menu additions, deletions, and modifications.
• Ensure menu accuracy, pricing, and content updates.
• Monitor platform listings and report discrepancies.

2. Operational Support

• Assist senior Impact Managers in daily account operations.
• Coordinate with internal teams for task execution.
• Track pending requests and ensure timely closure.
• Maintain account hygiene across platforms.

3. Data & Reporting Support

• Collect and organise performance data.
• Prepare basic reports and dashboards.
• Track campaign performance and operational metrics.
• Identify data inconsistencies and escalate when required.

4. Learning & Development

• Understand how restaurant brands grow on aggregator platforms.
• Learn investment planning, marketing concepts, and platform dynamics.
• Participate in internal training sessions and review meetings.
• Shadow client discussions and strategy meetings to understand account management.

5. Cross-Functional Coordination

• Work closely with Operations, Marketing, Design, and Tech teams.
• Follow up on execution-related tasks.
• Ensure assigned deliverables are completed within timelines.

Skills Required

• Strong communication skills.
• Attention to detail.
• Good analytical thinking.
• Basic proficiency in Google Sheets/Excel.
• Willingness to learn and take ownership.
• Experience in e-commerce, food-tech, or aggregator platforms.
• Basic understanding of digital marketing.
• Data handling and reporting skills.

Growth Path 📈

Impact Manager (P2) → Impact Manager → Senior Impact Manager

Based on performance, business understanding, ownership, and ability to independently manage accounts, the individual may be considered for progression into the Impact Manager role.

Success Metrics

• Accuracy of menu and platform updates.
• Timely completion of assigned tasks.
• Reporting accuracy and attention to detail.
• Understanding of business and platform operations.
• Readiness to independently handle client accounts.
• Contribution to team efficiency and execution quality.