Infra. Tech. Specialist - Ops

Job Summary

As an Infra. Tech. Specialist - Ops you will play a pivotal role in managing and optimizing our service management systems. With a focus on Service Registry Service Desk Asset Services and Service Now you will ensure seamless operations and contribute to the enhancement of our IT infrastructure. Your expertise in JavaScript Programming will be crucial in customizing and automating processes to improve efficiency. This hybrid role requires a proactive approach to problem-solving and a commit

Responsibilities

• Manage and optimize service management systems to ensure seamless operations and high availability.
• Oversee the implementation and maintenance of Service Registry and Service Desk Asset Services.
• Provide expert support and troubleshooting for Service Now to resolve issues promptly.
• Develop and customize scripts using JavaScript Programming to automate processes and improve efficiency.
• Collaborate with cross-functional teams to integrate service management solutions with other IT systems.
• Monitor system performance and implement enhancements to improve reliability and user experience.
• Ensure compliance with ITIL best practices in service management and asset services.
• Conduct regular audits and assessments to identify areas for improvement and implement corrective actions.
• Prepare and maintain comprehensive documentation for all service management processes and configurations.
• Provide training and support to end-users to enhance their understanding and utilization of service management tools.
• Stay updated with the latest industry trends and technologies to drive continuous improvement.
• Contribute to the development of strategic plans for IT infrastructure and service management.
• Collaborate with vendors and external partners to ensure optimal performance and support for service management systems.
  
  

Qualifications

• Possess a strong background in Service Registry Service Desk Asset Services and Service Now.
• Demonstrate proficiency in JavaScript Programming for customizing and automating IT processes.
• Have a minimum of 7 years of experience in IT service management and operations.
• Exhibit excellent problem-solving skills and the ability to work independently in a hybrid work model.
• Display a commitment to delivering high-quality service management solutions.
• Show a proactive approach to identifying and implementing process improvements.
  
  

Certifications Required

ITIL Foundation Certification ServiceNow Certified System Administrator