Inside Sales Team Lead

Role: Inside Sales Team Lead

About Noa

Noa is a VC-backed early-stage startup building a root-cause, inside-out weight management platform for Tier-2 women. Most health products fail not because they don’t work — but because users don’t stay consistent.

At Noa, the real moat is compliance + behavior change.

Retention is not support — it’s the core growth engine.

If you believe solving India’s metabolic crisis requires guiding users daily (not just selling products) — this role matters.

Role Summary

We’re looking for a Sales Team Lead to own the entire repeat and referral revenue.

From the moment a user buys → to completing their journey → to repeating → to referring.

You will drive the systems across calls, WhatsApp, chat, and webinars to impact:

• Higher repeat %
• Better product adherence
• Lower churn
• Strong referral loops

You will build & manage a team and turn retention into a predictable revenue engine.

Key Responsibilities

1. Own End-to-End User Journey (Post Purchase)

• Design onboarding → first 7 days → 30 days → 90 days journey
• Build structured check-ins, nudges, and escalation flows
• Ensure users stay compliant with the plan

2. Build Retention Systems (Not Just Ops)

• Create welcome journeys, WhatsApp flows, and lifecycle journeys
• Design churn prevention playbooks
• Build referral and repeat loops

3. Own Retention & Lifetime Revenue Metrics

• Repeat %
• Churn %
• Product adherence / compliance
• LTV uplift
• Referral %

Track, analyze, and improve continuously.

4. Lead & Scale Team

• Hire, train, and manage retention associates
• Build SOPs, scripts, and playbooks
• Ensure quality + consistency across user interactions

5. Run High-Impact User Interventions

• Webinars for education + motivation
• WhatsApp nudges and cohorts
• Call-based interventions for at-risk users

Experience

• 2–5 years in Digital-Tele Sales / Customer Success / Retention
• Experience in D2C / health / wellness / subscription businesses preferred
• 1-2 yrs of Team Management of Tele- Customer Success/Sales executives 
• Strong comfort with data + user behavior analysis

Traits You Own

• User empathy with firmness — you understand users but drive action
• Data-first mindset — you track what matters
• Ownership — you own repeat revenue, not just tasks
• Comfort with chaos — early-stage, messy execution
• People leader — can manage and push teams

Working Style

• 6 days a week, 5 days WFO from office (Gurgaon), Sat WFH
• High ownership, outcome-driven

Growth Trajectory

Team Lead → Manager → Head, Retention- Own LTV / Lifecycle Revenue

This role directly impacts company revenue, not just experience.

Selection Process

• Filtering Questions over Whatsapp (2–3 minutes)
• First Round over Gmeet (45mins-1hr)
• Assignment
• Second Round (Face-to-Face)