IT-Tickets Coordinator

Job Overview:

The IT Tickets Coordinator will act as the central point of coordination for incidents, service requests, and security-related tickets raised by the Global SOC Team and other stakeholders. The role is responsible for ensuring timely communication, follow-up, tracking, escalation, and closure of tickets while facilitating collaboration between IT Infrastructure, Cybersecurity, vendors, and business stakeholders.

Required Skills

• Incident Management or IT Service Management certifications
• Strong coordination and follow-up skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and stakeholders simultaneously.
• Good understanding of IT Infrastructure and Cybersecurity operations.
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
• Strong documentation and organizational skills.

Certifications:

• ITIL /ISO 20000/ISO27001 or any other IT  Service Management Certification (optional)

Experience:  Around 4 Years of  Experience in IT Helpdesk Management

Personal attributes:

• Address customer inquiries or issues promptly and professionally
• Clear and concise communication is essential for understanding requirements & expectations

Work Environment: 

• Posting at Greater Noida,
• General Shift (5 day Work from Office)