JOB: CUSTOMER SUPPORT ENGINEER AT OXFORD INSTRUMENTS IN MUMBAI

Actively Reviewing

Electronics For You

Delhi Full-Time 1–2 yrs exp Posted 1 week ago · Apply by Sep 4, 2026

Job Description

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Location: Mumbai

Company: Oxford Instruments

Key Responsibilities

New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.

Upgrades: follow upgrade SOPs to install and commissioning upgrades.
Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
Billable Service: carrier out billable service and training on out of warranty tools.

Typical Performance Measures

Meet targeted numbers of new tool installs within a certain period of time and spec..
Meet targeted numbers of billable upgrades and PMs within spec..
Meet good customer satisfaction on warranty support.
Follow up the reporting and documentation requirements for every service activity.
Stocks and materials RMA assistance.