Knowledge Product Manager

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Mandatory Skill Set

• 8+ years of experience in Product Management, Program Management, Knowledge Management, Operational Enablement, or Process Transformation
• Proven experience working across Support, Product, and Engineering teams in a cross-functional environment
• Strong experience in knowledge management strategy, including content governance, lifecycle management, taxonomy, metadata, and process definition
• Experience driving cleanup and structuring of documentation, playbooks, release notes, SOPs, FAQs, or operational knowledge assets
• Experience translating operational pain points into scalable workflows, requirements, or process improvements
• Strong stakeholder management skills with the ability to influence SMEs, product teams, engineering teams, and operations leaders
• Strong written communication and documentation skills with the ability to create clear, structured, reusable content
• Familiarity with digital support, knowledge systems, workflow platforms, or enterprise operations environments
• Familiarity with AI-assisted support, agentic workflows, retrieval-based systems, or human-in-the-loop operational models
• Exposure to prompt iteration, model comparison, replay analysis, or answer quality evaluation in an operations or support context
  
  

Nice to Have

• Experience with internal support ecosystems or enterprise tools such as Confluence, Jira, ServiceNow, Zendesk, or similar
• Experience building training or enablement content for L1/L2 teams
• Experience with release management, incident workflows, or developer support environments
• Experience creating templates, information architecture, taxonomy, or structured content standards at scale
  
  

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.