Loan Telecaller

Company Description Aadyanidhi Swiftcred LLP is a growing financial services organization focused on providing accessible loan solutions to a wide range of customers. The firm is committed to transparent processes, responsible lending, and building long-term relationships with clients. By combining customer-centric service with streamlined operations, Aadyanidhi Swiftcred LLP aims to make borrowing simpler and more reliable. Team members are encouraged to contribute ideas, uphold ethical standards, and support the company’s vision of sustainable growth in the lending sector.
Role Description The Loan Telecaller will engage with prospective and existing customers over the phone to explain loan products, collect required information, and support them through the application process. Responsibilities include making outbound calls, handling inbound queries, verifying customer details, and updating records in internal systems accurately. The role involves coordinating with the sales and operations teams to follow up on applications, resolve basic issues, and ensure timely communication with customers. The Loan Telecaller will maintain professional conduct, adhere to compliance guidelines, and meet defined performance targets. This is a full-time, on-site role based in Noida.
Qualifications

• Strong communication and interpersonal skills, with the ability to speak clearly and confidently over the phone.
• Basic understanding of loan or financial products, or willingness to learn quickly and follow process guidelines.
• Ability to use computer systems and CRM tools for data entry, call logging, and record management.
• Customer service orientation, including patience, problem-solving abilities, and a focus on providing accurate information.
• Attention to detail and reliability in following scripts, documenting interactions, and complying with regulatory standards.
• Prior experience in telecalling, customer support, or sales in banking or NBFC environments is an advantage but not mandatory.
• Minimum educational qualification of high school diploma; graduate degree in any discipline is preferred.
• Comfort working in a target-driven environment and collaborating with on-site team members in Noida.