Manager, Account Management, Emerging Country

Description

About Amazon.com

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About The Role

Team Lead, Account Management

We are seeking a data driven, customer-centric people leader to own the Account Management strategy for multiple Amazon Emerging Country vendor portfolio through the Amazon Vendor Services (AVS), a paid service program that provides Amazon vendors with dedicated support to help them grow and optimize their business on Amazon. This role serves as a team leader, managing a team of Account Managers responsible for driving business growth, vendor satisfaction, and operational excellence across multiple countries. The candidate will own end-to-end vendor performance from joint business planning through execution, partnering with Retail category teams, Vendor Services and cross-functional stakeholders to unlock selection, merchandising, and revenue opportunities. The ideal candidate thrives in ambiguity, operates as a business owner who can identify growth levers and operationalize them across their team, and works across site merchandising, buying, inventory management, finance, operations, and marketing. They are at their best when building high-performing teams and delivering exceptional customer and vendor outcomes at scale.

Key job responsibilities

• Lead and develop a team of Account Managers across multiple market places, setting clear priorities, removing blockers, and providing escalation support to drive vendor and category performance.
• Own the business inputs for assigned product families, identifying levers to accelerate growth and improve end-customer experience.
• Build and execute strategic joint business plans with vendors, driving new selection, merchandising, and operational improvement opportunities at scale.
• Partner with in country Retail category teams, Vendor Services, and Operations to align on category priorities, close selection gaps, and execute promotional strategies.
• Define and track success metrics — including GMS growth, vendor satisfaction, operational health, and team input metrics — establishing mechanisms for continuous improvement.
• Develop data-driven processes, guardrails, and mechanisms to manage vendor complexity and enable efficient resource allocation across the team.
• Identify and explore new emerging market places, act as a thought leader to support business growth along with in country partners.
• Drive recruiting, talent development, and team culture — building a high-performing team that delivers results while raising the bar on operational standards.
  
  

About The Team

The vision of RBS MVR team is “To unlock the full potential of every vendor on Amazon through an intelligent scaling engine, that transforms how we recruit, launch, and grow our partners to deliver unparalleled selection and value to customers worldwide".

Basic Qualifications

• Bachelor's degree
• Experience analyzing data and best practices to assess performance drivers
• Experience influencing internal and external stakeholders
• Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar
• 5+ years of retail or customer facing experience
  
  

Preferred Qualifications

• 4+ years of team management experience
• Experience successfully managing dynamic account portfolios
• MBA
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ADCI - BLR 14 SEZ - F07

Job ID: A10465554