Member Journey Lead (Beforest Lifestyle Solutions Pvt. Ltd)

Beforest Lifestyle Solutions Private Limited

About Beforest

Beforest Lifestyle Solutions is building regenerative, community-led living across India. Through ventures like Bewild (forest-friendly produce) and Regolith (native architecture), we are creating a new blueprint for how people live — in harmony with land, each other, and the larger world.


Designation
Member Journey Lead

Experience
3-5 years

Department
Community Engagement

CTC
Based on experience and knowledge

Location
Hyderabad
Full Time (No WFH), 5 days/week, Day shift
(willing to travel to some beautiful locations in the country)

Role Overview

The Member Journey role is at the heart of this living ecosystem. You will be the voice, pulse, and bridge between Beforest and 225+ families spread across 1000+ acres and six thriving collectives.

You will guide them — from questions about land registration to updates on homes, from booking a guest house to navigating a title notice, from handling a grumpy member to communicating with elegance when urgency arises.

This is not a desk-bound, mechanical role. It's a calling. We're looking for someone who has the maturity and presence to hold the entire Beforest member community with grace.

Who We're Looking For

• Purpose-driven — you've made conscious life choices and believe in the long game
  
• Grounded — you don’t sugarcoat, but you don’t slip into cynicism either
  
• Reliable — people trust you because you do what you say
  
• Balanced — you can work across Zoho, Google Sheets, and Canva, but also navigate unstructured conversations with members
  
• Warm and composed — you don’t flinch when tension arises; you offer clarity and steadiness
  

Educational Requirement

• Minimum: Graduation (any stream)
  
• Preferred: Post-graduation or professional courses in communications, community work, or management
  
• Must have: Demonstrated experience in handling people, resolving queries, and building lasting working relationships
  

Skills & Experience

• 3–5 years in client servicing, volunteering, operations, community engagement, or customer support
  
• Hands-on with Google Sheets, Zoho CRM, Canva (or equivalent platforms)
  
• Strong writing and interpersonal communication
  
• Proactive, calm under pressure, and dependable in execution
  

Responsibilities:

1. Be the Anchor for Every Member

• Be the single point of contact for post-onboarding queries
  
• Handle everything from registrations to follow-ups, with empathy and follow-through
  
• Give members the feeling that someone truly has their back
  

2. Hold the Journey with Systems + Heart

• Maintain and update Zoho CRM (or equivalent) for member tracking
  
• Coordinate documentation, status updates, timelines, and requests
  
• Simplify — and slowly automate — common workflows and recurring needs
  

3. Coordinate Internal Delivery

• Work closely with:
  
• Backend Operations Executive (for docs, permissions, registrations)
  
• Communications Executive (for updates, messages, touchpoints)
  
• Ensure clear handshakes and no dropped balls across the entire team
  

4. Support Events & Experiences

• Collaborate with the Beforest Experiences team
  
• Ensure members are looped into events, updates, follow-ups
  
• Bring back feedback and field reflections to improve the member experience
  

What You Get

• A chance to co-create the journeys of 225+ families across 1000+ acres
  
• A role that is emotionally fulfilling, intellectually engaging, and grounded in purpose
  
• Work with a values-driven team that cares as much about the land as the people
  
• The satisfaction of building systems that bring peace and clarity to a community-in-motion