Middleware Linux admin - AWS -L3

Exp : 8yrs to 17yrs

Location: Noida, Gurgaon

Education & Experience Requirements

Skills Requirement

• Excellent Communication skills (Written and Verbal)
• 7-10 years’ experience in working in IT services organization
• At least 2 years’ experience working in an environment where ITIL processes are implemented
• At least 2 years’ experience in working with UK / US clients
• In client facing role(s) for at least 2 years
• Experience in being part of at least one Global support team (Preferably for US or UK)
• Education - Bachelor or higher degree

Mandatory skills

• Expert in Exchange/Office 365
• Managing users on Office 365, migrations, resolving issues associated with it
• Expert level Troubleshoot Outlook-Exchange connectivity issues, calendar issues, contact issues
• Managing email archives
• Outlook client related issues
• Managing mailbox permissions and mailbox database creations.
• Manage, configure and monitor exchange 2016/2019 server
• Monitoring and troubleshooting of proof point gateway
• SharePoint creating, modification and permission
• OneDrive troubleshooting
• MS Teams troubleshooting
• Good knowledge and experience in PowerShell scripting
• Reporting

Good to have skills but not mandatory

• Microsoft certification
• ITIL v3/4 Foundation Certified
• PowerShell scripting

Certifications, Nice to have

• MCSE / MCP / MCSA

High Level Role Responsibilities

• Work with onsite team to execute Change requests as per Change management window provided by business
• Should be flexible to work in shifts, 24/5
• Responsible for meeting SLAs and CSAT
• Weekend On-Call support rotation (occurs every ~5 weeks, weekday comp time or O/T is provided)
• Available on call to drive major incident / outage resolutions
• Documentation & Operational performance reporting
• Own and Drive Service Improvements
• Execute on demand IT projects
• Documentation
• Ensure Quality of deliverables