Network Engineer

Network Engineer

Cleveland, OH

Salary: 125k for the right background

About the Role

We are seeking a Senior Systems & Network Engineer who thrives on solving complex technical problems and serving as the "go to" expert for high level challenges. This role is designed for a highly capable infrastructure engineer with a mastery of Windows Server environments who is equally comfortable navigating networking, virtualization, and cloud technologies.

As a senior technical resource within our Service Delivery team, you will lead escalations, spearhead infrastructure projects, and mentor junior engineers. This position requires elite troubleshooting skills, deep ownership of technical hurdles, and the tenacity to see complex issues through to completion.

Key Responsibilities

Technical Leadership & Escalation

• Serve as the primary escalation point for complex systems and network issues
• Perform advanced troubleshooting and root cause analysis across server, network, and virtualization environments
• Take full ownership of critical issues to ensure complete resolution

Systems & Infrastructure Engineering

• Design, implement, and support Windows Server environments across diverse client networks
• Manage virtualization platforms, including Hyper V and VMware
• Support Microsoft 365 cloud services and integrations

Networking & Connectivity

• Support firewall and switching platforms such as SonicWall, Cisco Meraki, and Ubiquiti
• Troubleshoot complex routing, switching, VPN, and connectivity hurdles

Project Engineering & Telephony

• Lead infrastructure projects including server deployments, migrations, and cloud integrations
• Collaborate with vendors and manufacturers to implement bespoke solutions
• Assist with the deployment and support of VoIP systems (3CX, Switchvox, Netsapiens, and Microsoft Teams Phone)

Technical Experience

Required:

• Expert level Windows Server administration and troubleshooting
• Extensive experience supporting SMB network environments
• Advanced proficiency in Hyper V and VMware virtualization
• Strong hands on experience with the Microsoft 365 ecosystem

Preferred:

• Experience in a Managed Services Provider (MSP) environment
• Proficiency with ConnectWise and DattoRMM
• Familiarity with Azure infrastructure
• Experience supporting SonicWall, Cisco Meraki, or Ubiquiti networking

Certifications (Valued but not required):

• Microsoft, Cisco, or SonicWall certifications (Equivalent real world experience is weighted equally)