OCI Windows Admin

OCI Windows Admin:

Summary:

Perform the installation, configuration, administration, and maintenance of networks and computer systems with Microsoft Windows operating systems. Set up user accounts on organization’s servers. Run necessary system backups. Provide technical support and troubleshoot problems on local area networks (LAN) and data networks using Microsoft operating systems. May perform some programming and may be responsible for script writing.

Duties:

• Install, configure and manage Microsoft Server environments
• Troubleshoot issues related to Microsoft Server environments.
• Ability to work on-call rotations and off hour assignments as needed.
• Act as a subject matter expert for Microsoft technologies and compatible systems in Cloud and Virtualized environments.
• Develop scripts to automate repetitive tasks.
• Document procedural runbooks for junior administrators.
• Mentor others and work closely with team members.

Qualifications:

• Four-year degree in related field, or equivalent experience preferred.
• 5-8 years of advanced technical support in a structured team environment.
• Prior experience in a Managed Services Provider (MSP) or advanced technical support environment is required. Must be familiar with working in a 24/7/365 environment.
• Ability to understand, interpret, and glean results from complex technical relationships.
• Ability to complete projects/tasks on-time, on/under budget track record is preferred.
• Understanding of software configurations, compatibilities, and licensing.
• Knowledge of network printers, Windows 2016, 2019, and 2022.
• Knowledge of Remote Desktop Services (RDS).
• Understanding of virtualization environments: VMWare, OLVM, Azure HCI
• Understanding of GPO’s and Domain Trusts
• Strong background working in Cloud environments
• Familiarity with change management processes and ticketing systems.
• Knowledge of related industry best practices.
• Must be authorized to work in the United States.
• Demonstrates commitment to providing Quality Customer Experience.
• Excellent service-driven customer-focused skills.
• Proven ability to work in both a team environment and independently. Exhibit a high level of individual initiative.
• Ability to multi task, prioritize, and successfully follow-to-completion all assigned tasks.
• Ability to work with minimal supervision. Ability to take direction from all levels.
• Excellent reading, oral, written and interpersonal communications skills.
• Work from verbal and written instructions or requirements of varying levels of detail.
• Proven ability to absorb, master and leverage emerging technologies. Strong problem solving abilities.