Onboarding Head - Operations

Onboarding Head – Operations

Department: Operations

Location: Delhi

Type: Full-time | In-office

Experience: 5–8 years, incl. 2+ years leading onboarding/client-servicing/ops teams, preferably in fintech/BFSI

About PaySprint

PaySprint is a B2B banking fintech company (200+ APIs, 1,000+ active partners) powering payments, verification, and onboarding through products like SprintOPN, SprintNXT, SprintVerify, and SprintEXcrow. Award-winning and fast-growing, with a Unified Open API Platform at its core.

Role Overview

Own end-to-end merchant/partner onboarding — fast, compliant, and frictionless. Build scalable processes, lead a growing team, and partner with Sales, Product, Compliance, and Tech to cut TAT and remove bottlenecks.

Key Responsibilities

• Own onboarding roadmap: lead handoff → documentation → KYC/KYB → activation → go-live
• Build and lead the onboarding team; set SOPs, quality standards, and TAT benchmarks
• Improve workflows/tools to reduce TAT and drop-offs
• Partner with Compliance/Risk to meet KYC/AML and audit requirements
• Coordinate with Sales & Account Management on handoffs and escalations
• Drive automation with Product/Engineering across the onboarding funnel
• Track and report key metrics: TAT, drop-off rate, activation rate, SLA adherence
• Manage vendor relationships for verification/documentation services

What We're Looking For

• Bachelor's/Master's in Business, Operations, Finance, or related field
• 5–8 years in onboarding/operations/client servicing, with team leadership experience (fintech/BFSI preferred)
• Strong grasp of KYC/KYB, AML, and BFSI compliance norms
• Proven ability to design and scale operational processes
• Strong stakeholder management and data-driven decision-making
• Comfortable in a fast-paced, high-growth startup environment

Why PaySprint?

• High-impact role in a fast-scaling fintech shaping India's financial services
• Cross-functional exposure and continuous learning
• Culture that recognizes ownership and problem-solving