Operations Executive

ABOUT THE ROLE

This is a high-ownership, customer-facing role at ChefKart, sitting at the intersection of operations, sales, and customer success. You will be the single point of contact ensuring that every Chef for Party booking runs flawlessly — from the moment a lead comes in to the moment the chef packs up after an event. You will own the end-to-end experience for customers, coordinate with chefs, and actively grow the Chef for Party business.

KEY RESPONSIBILITIES

Day-to-Day Operations

• Proactively manage and oversee the day-to-day operations of Chef for Party visits.
• Ensure all upcoming visits are fully prepared: chef is allocated, menus are updated, and indent lists are shared with relevant stakeholders well in advance.
• Monitor visit schedules and proactively flag and resolve any gaps or conflicts before they escalate.

Customer Engagement & Success

• Engage proactively with customers before, during, and after each visit to understand their requirements and ensure complete satisfaction.
• Identify and action any improvements ChefKart can make to deliver a seamless, delightful experience for the customer.
• Serve as the primary bridge between customers, chefs, and the ChefKart team — facilitating clear, timely communication across all parties.

Sales & Business Growth

• Own and work the leads pipeline for Chef for Party — follow up diligently and convert leads into confirmed bookings.
• Improve the end-to-end sales funnel: identify drop-off points, experiment with messaging/outreach, and implement fixes.
• Track and report on conversion rates, booking volumes, and other key metrics on a regular basis.

WHAT GREAT LOOKS LIKE

• Zero last-minute surprises on visit days — everything is set up well in advance.
• Customers feel heard, valued, and well-served throughout the entire journey.
• Leads are followed up within 24 hours and the sales funnel moves efficiently.
• You are proactive, not reactive — you spot problems before they happen.
• Strong relationships with both customers and chefs built over time.