Order Management-Associate

Job Title: Associate – Order Management

Company: Cavli Wireless

Location: Kochi

Experience: 4–10 Years

Education: B.E / B.Tech (Any Engineering discipline preferred)

Role Overview

We are looking for an Order Management Associate to drive end-to-end order processing with a primary focus on Samples and Evaluation Kits (EVKs) management. This role is centered around handling low-volume, high-priority orders that directly support sales engagements, customer evaluations, and business development activities.

The role involves close coordination with the sales team, ensuring timely processing, allocation, and dispatch of samples/EVKs. Unlike large-scale production operations, this role emphasizes agility, responsiveness, and accuracy in fulfilling dynamic and time-sensitive requests.

Key Responsibilities

• Own and manage the end-to-end order lifecycle, including order processing, validation, execution, and delivery tracking
• Own sample and EVK (Evaluation Kit) management, including allocation, tracking, and dispatch for internal teams and customers
• Act as the primary interface for the sales team for all sample/EVK requirements, ensuring quick turnaround and clear communication
• Oversee end-to-end order management, from order processing to delivery, ensuring timelines and accuracy
• Collaborate with SCM, logistics, and manufacturing teams to ensure timely order fulfillment and dispatch
• Monitor order pipelines, prioritize critical orders, and proactively address delays or bottlenecks
• Monitor inbound and outbound logistics, shipment tracking, and documentation
• Maintain accurate order records, MIS reports, and ERP updates for visibility and reporting
• Identify process gaps and drive improvements in order management efficiency and turnaround time
• Support sales with data insights on order trends, delays, and fulfillment performance
• Support inventory tracking and visibility to ensure stock availability for order fulfilment
• Identify process gaps and drive improvements in order management efficiency and turnaround time

Requirements

• 4–10 years of experience in order management / sales operations / supply chain operations
• Strong understanding of order-to-cash (O2C) processes, logistics, and supply chain coordination
• Proven experience in working closely with sales teams and managing cross-functional stakeholders
• Hands-on experience with ERP systems and reporting tools
• Strong communication, coordination, and problem-solving skills
• Ability to work in a fast-paced, dynamic environment with multiple priorities

Interested candidates can share their resumes to [email protected] / [email protected]